German-Speaking Travel Portal Support Agent
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Job Summary
Project: Global Online Travel Platform (Flights Hotels & Reservations)
Work-from-Home Anywhere in Greece
Operational Hub: Thessaloniki Attrina
- Service hours: 08:00 00:00
- Rotational shifts MondayFriday & weekends
- 15 days of fully paid training
Training Start Dates:
- 06 March 2026 Interview deadline: 25 February 2026
- 24 April 2026 Interview deadline: 15 April 2026
Choose the option that fits you best:
Option 1 Full Relocation Package
- Flight tickets
- Hotel accommodation for 2 weeks
- Real estate agency fee covered
Option 2 Flexible Relocation
- Relocation allowance
- Real estate agency fee covered
Join a global online travel platform used by millions of customers to book flights hotels and travel services worldwide.
As a German-Speaking Travel Support Agent you will support travelers before during and after their trips ensuring a smooth and stress-free booking experience.
This role is ideal for candidates who enjoy travel-related problem solving customer interaction and working in a fast-paced international environment.
You will act as the first point of contact for travelers supporting them across the full booking lifecycle via phone email and chat.
Main travel-related contact drivers include:
- Flight hotel and package cancellations & modifications
- Refunds charge inquiries and payment clarifications
- Assistance with existing reservations
- Handling travel-related complaints and service recovery
- Supporting partner/extranet accounts
- Responding to reviews and information requests
You will support customers primarily in German with English overflow depending on daily demand. English is also used for systems training and internal communication.
- German: C1 or native-level fluency mandatory
- English: B2 required for training tools and overflow support
- 15 days of fully paid training
- In-depth onboarding on travel systems booking flows and customer scenarios
- Continuous coaching and quality feedback
- Private healthcare benefits & exclusive employee discounts
- Free online Greek language courses
- Modern offices with relaxing break areas
- Career growth opportunities
- Certified Great Place to Work environment
- International multicultural and inclusive culture
- Team events community initiatives and CSR programs
- Work on a globally recognized travel platform
- Remote work from anywhere in Greece
- Paid travel-specific training & career development
- Performance-based incentives
- International environment with long-term stability
- Submit your application
- Complete a German & English language assessment
- Interview rounds with the client
