German-Speaking Telecom Customer Experience Specialist – Athens, Greece

German speakers wanted for a Telecom Customer Experience Specialist role in Athens Greece. Relocation support available.

• Location: Athens Greece
• Language: German English
• Salary: 1300 x 14 year (gross) Productivity bonus up to 240 Health Care Transportation bonus up to 100.00 per month
• Start date: 17/8 / 3/9 / 7/9 / 2/11
• Relocation: Supported see below

CloserHire is partnering with a leading international customer experience provider to recruit German-speaking Customer Service Advisors for a well-established telecommunications support project in Greece. This role is fully focused on delivering high-quality customer support and ensuring a smooth positive experience for end users.

• Act as the first point of contact for customers via phone email and chat
• Handle inquiries related to services billing contracts and general account support
• Troubleshoot basic technical issues and guide customers step by step toward resolution
• Clearly explain products services and procedures in a customer-friendly way
• Resolve complaints professionally ensuring customer satisfaction and first-contact resolution
• Accurately document all interactions in internal systems
• Follow established processes quality standards and data protection guidelines
• Contribute to a positive customer experience through empathy clarity and professionalism

• Native or C1 level German (spoken and written) English at B2 level for training and internal communication
• Previous experience in customer service or call center support is an advantage
• Strong communication and active listening skills
• Customer-oriented mindset with a calm and solution-focused approach
• Basic computer skills and confidence using digital tools
• Ability to manage multiple tasks and work in a structured environment

1300 x 14 year (gross) Productivity bonus up to 240 Health Care Transportation bonus up to 100.00 per month

• Full-time position with paid training and onboarding
• Stable working environment within an international team
• Competitive compensation package Health and wellbeing benefits
• Career development and internal growth opportunities
• Relocation support for candidates moving to Greece
• Modern office facilities and a supportive team culture

2 weeks hotel flight paid real estate agency support to find place to stay Notes: Candidate needs a couple of documents most notably a BIRTH CERTIFICATE. Check Onboarding Info document in shared drive - candidate also needs to do TPGR Specific test also check in the drive.

• Apply with your CV – we review every application
• Short screening call with a CloserHire recruiter (around 30 minutes)
• Interview with the hiring team
• Offer then support with paperwork and where applicable your move