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German-Speaking Telecom Customer Experience Specialist
Job Location:
Monthly Salary:
Posted:
17 August 2026 (7 hours ago)
Posted:
Application Deadline:
14 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
CloserHire is partnering with a leading international customer experience provider to recruit German-speaking Customer Service Advisors for a well-established telecommunications support project in Greece. This role is fully focused on delivering high-quality customer support and ensuring a smooth positive experience for end users.
Language required: German
Highlights:
- Relocation support included
- Career growth opportunities
- Fully paid training
Responsibilities:
- Act as the first point of contact for customers via phone email and chat
- Handle inquiries related to services billing contracts and general account support
- Troubleshoot basic technical issues and guide customers step by step toward resolution Clearly explain products services and procedures in a customer-friendly way
- Resolve complaints professionally ensuring customer satisfaction and first-contact resolution
- Accurately document all interactions in internal systems
- Follow established processes quality standards and data protection guidelines
- Contribute to a positive customer experience through empathy clarity and professionalism
Qualifications:
- Native or C1 level German (spoken and written) English at B2 level for training and internal communication
- Previous experience in customer service or call center support is an advantage
- Strong communication and active listening skills
- Customer-oriented mindset with a calm and solution-focused approach
- Basic computer skills and confidence using digital tools
- Ability to manage multiple tasks and work in a structured environment
