GERMAN-SPEAKING TECHNICAL SUPPORT EXPERT

Location: Athens Greece

Start Date: 16 October

Position: Technical Support Customer Expert

Project: Swiss Telecommunications

Languages: German C1/Native English B2

Your Next International Career Move

Join a leading Swiss telecommunications project and become the voice of one of Switzerlands major telecom providers. This is an exciting opportunity to combine technical support customer service and sales in an international environment.

Your Role

As a Technical Support Customer Expert you will assist customers with their internet TV and home-service subscriptions providing fast and effective solutions while identifying opportunities to offer additional services.

Your responsibilities include:

Handle inbound customer calls regarding technical issues

Diagnose and troubleshoot internet TV and home-service problems

Provide clear friendly and solution-oriented support

Identify cross-selling and upselling opportunities

Document customer cases accurately

Meet quality productivity and KPI targets

Salary & Benefits

1300 gross/month base salary
Up to 240/month productivity bonus based on target achievement
Quarterly KPI bonus: 0900 gross

Salary progression after 12 months and 3 years
Up to 100/month transportation bonus based on on-site presence
Flight ticket every 6 completed months of employment

Relocation Support

Choose the option that works best for you:

All-inclusive relocation package

Flight ticket

Hotel accommodation

Real estate agency fee

Alternative option

250 relocation allowance

Real estate agency fee covered

Training

8 days of fully paid training

Professional onboarding and ongoing development

Working Schedule

MondaySunday 09:0021:00

Rotational shifts with two days off according to the schedule.

What Were Looking For

German C1/Native
English B2 or higher

Previous customer service or technical support experience is a plus

Strong communication and problem-solving skills

Good PC and multitasking skills

Comfortable explaining technical issues to customers

Customer-focused and solution-oriented mindset

Sales-oriented attitude and willingness to identify upselling opportunities

Why Join

International working environment

Career development opportunities

Healthcare benefits and exclusive discounts

Free online Greek language courses

Modern office with comfortable break areas

Social activities and company events

Work for a Great Place to WorkCertified organization

Long-term career opportunities in Greece

About the Project

You will represent a major Swiss telecommunications provider offering mobile and fiber-optic home services. The company operates one of Switzerlands largest mobile networks and provides innovative connectivity solutions to customers.

Ready to start your international career in Athens

Apply now and take the next step toward a career in technical support with a leading Swiss telecom project!has context menu