German-Speaking Digital Banking Agent

Job Overview:

Are you an experienced customer service professional looking for the flexibility of a fully remote role Join a global customer experience leader to support N26 a pioneer in digital banking and a leading German neobank with over 7 million customers worldwide. Working fully remote from anywhere within Greece you will deliver exceptional service and vital front-line account assistance to retail customers across the German market blending premium client support with basic technical troubleshooting.

What You Will Do:

• Manage and respond to diverse customer inquiries across multiple channels including live chat email inbound calls and corporate social media.
• Provide expert cross-skilled assistance on general banking product questions delivering a blend of 90% customer care and 10% technical support.
• Assist retail banking clients with sensitive transactions including chargeback disputes and card transaction issues (POS/e-commerce).
• Guide customers securely through critical compliance processes including data reverification and legal data updates (address identity documents name changes tax ID updates).
• Oversee day-to-day card account management such as block requests and reordering lost stolen or broken debit cards.

Requirements:

• Native or C2-level proficiency in German paired with minimum B2-level English skills (essential for internal training and corporate communications).
• Minimum of 3 years of proven experience in customer service environments with at least 1 year of experience explicitly within the Financial Services or Banking sector.
• Strong oral and written communication skills with a professional customer-first approach.
• Proficient PC literacy comfortable navigating MS Office tools and an exceptional capacity to multitask effectively.
• Dependable typing speed of at least 25 WPM.

Work Schedule & Contract Details:

• Contract Structure: Stable 8-month initial contract offering a clear professional pathway with extension potential.
• Schedule: Full-time Monday to Friday (Rotating shifts between 08:00 and 01:00 with occasional weekend shifts).
• Onboarding: Benefit from structured continuous development tools monthly webinars and a comprehensive 1-week nesting period to ensure a smooth transition.

Benefits & Perks:

• Fixed Base Salary: 1300 EUR gross/month.
• Performance Incentives: Earn an additional monthly productivity bonus of up to 15% of your gross base salary based on meeting KPI targets.
• Work Model: Fully Remote opportunity offering complete geographic flexibility to work from anywhere within Greece.
• Relocation Support: Full relocation assistance package provided for eligible international movers.