German-Speaking Customer Support Agent

Location: Remote Greece

Are you fluent in German and looking for an exciting remote career opportunity in Greece Join our team as a German-speaking Customer Support Agent and help customers with technical inquiries while delivering excellent service and identifying sales opportunities.

• Handle inbound calls and emails regarding mobile telephony and fiber-optic internet services.
• Assist customers with invoices payments orders PIN/PUK roaming and connectivity issues.
• Promote additional services contract renewals and upselling opportunities.
• Handle customer retention calls to reduce cancellations and strengthen customer loyalty.
• Accurately document customer interactions and provide effective solutions.

• Native-level or C1 proficiency in German.
• B2-level English for training and internal communication.
• Strong communication problem-solving and computer skills.
• Familiarity with mobile devices and technical troubleshooting.
• Previous experience in customer service technical support or sales is highly valued.

• Monday to Friday with occasional weekend shifts.
• Rotational shifts between 08:00 and 00:00.
• Fully remote work from Greece.

• Relocation support provided.
• Sales bonus of up to 900 gross per quarter based on KPI achievement.
• Productivity bonus of up to 240 subject to target achievement.
• A flight ticket home every six months of completed tenure.

Apply now and start your new career from the comfort of your home in Greece!