German-Speaking Customer Support Agent – Remote

Join an international customer support team assisting customers and partners of a leading global online travel platform.

As a German-speaking Customer Support Agent you will be the first point of contact for travelers and partners helping them with reservations payments account-related questions cancellations modifications refunds and complaints.

The role combines B2C and B2B support with customer interactions handled primarily in German and occasional overflow support in English.

• Provide customer support via phone email and messaging
• Assist customers with existing reservations and booking-related inquiries
• Handle account and extranet-related questions
• Support customers with payment and transaction inquiries
• Process cancellation and reservation modification requests
• Assist with refund-related requests
• Resolve complaints professionally and efficiently
• Help customers with reviews and general information requests
• Support partners with their account and reservation-related needs
• Provide support primarily in German with occasional English-language interactions
• Manage multiple customer inquiries efficiently while maintaining high service quality

• Fluent German C1 level written and spoken
• B2 English for training systems overflow support and internal communication
• Excellent written and verbal communication skills
• Good PC knowledge including Windows and basic troubleshooting
• Comfortable using keyboard shortcuts and multiple systems
• Strong multitasking and organizational skills
• Previous contact center or hospitality experience is an advantage
• Customer service experience is a plus but not mandatory

• 3-week intensive training program conducted in English
• Comprehensive preparation for customer and partner support
• Ongoing training and development throughout the role
• Opportunity to develop experience across different support workflows

• 100% remote work
• Relocation support
• Productivity bonus opportunities based on performance
• Monthly food allowance through an Edenred Ticket Restaurant
• 8-month full-time contract
• Continuous training and professional development
• Exposure to both B2C and B2B customer support
• International and multicultural working environment

If you would like to learn more about the opportunity book a meeting or call with me directly: