German-speaking Customer Service Agent

As a German-speaking Customer Service Agent you will be the first point of contact for customers providing support across telecommunications and related services.

You will assist customers with technical inquiries account-related questions billing payments orders connectivity issues and mobile services. You will also support customers with additional services contract renewals and retention-related requests.

The role combines customer service technical support and sales activities requiring strong communication and problem-solving skills.

• Native-level or C1 proficiency in German
• B2 level of English
• Previous experience in customer service technical support or sales is an advantage
• Excellent verbal communication skills
• Strong problem-solving abilities
• Good computer literacy
• Familiarity with mobile devices and telecommunications services
• Ability to multitask and handle customer inquiries efficiently

• Handle inbound customer calls and emails
• Assist customers with technical issues related to mobile and landline services
• Provide support with invoices payments and order status
• Assist with PIN/PUK roaming and connectivity-related inquiries
• Provide information about available services and solutions
• Cross-sell and upsell additional services
• Support contract renewals
• Handle retention calls and assist with customer loyalty
• Accurately document customer interactions and information

• Initial 8-month contract with potential for extension

Apply now to take the next step in your international career.