German-Speaking Customer & Sales Expert

• Job Overview:

Ready to build your professional future in Athens where ancient history meets vibrant modern life Join a global customer experience leader to support Salt Mobile SA a premier Swiss telecommunications provider! Working on-site as a German-speaking Customer & Sales Expert you will handle inbound calls and emails serving as the essential first point of contact to resolve subscription issues manage billing and drive customer retention and sales success.

What You Will Do:

• Provide outstanding B2C customer support via inbound calls and emails to resolve diverse service inquiries.
• Troubleshoot and resolve technical issues surrounding high-speed internet TV packages network connectivity data roaming and digital account access.
• Assist customers transparently with billing invoicing and payment-related questions.
• Guide clients through mobile device challenges including PIN/PUK resets network connections and calling/texting difficulties.
• Actively identify strategic opportunities to cross-sell or up-sell additional services and manage contract renewals.
• Engage empathetically with customers considering contract cancellations aiming to turn their experience around and retain their brand loyalty.

Requirements:

• Native or C2/C1-level proficiency in German ensuring flawless communication with Swiss customers.
• Minimum B2-level proficiency in English (essential for internal corporate training and operational support).
• Proven previous experience in customer service helpdesk or sales-driven roles.
• Excellent oral communication and active listening skills with a highly empathetic solution-oriented approach.
• Strong foundational PC knowledge and high familiarity with modern mobile devices (iOS/Android).

Work Schedule & Contract Details:

• Contract Structure: Initial 8-month contract offering a stable career foundation with potential for extension.
• Schedule: Full-time Monday to Friday with occasional weekend shifts (Rotating patterns between 08:00 and 00:00).
• Onboarding: Comprehensive paid training program included (2 weeks for customer care tracks 1-2 weeks for sales tracks).

Benefits & Perks:

• Fixed Base Salary: 1300 EUR gross/month.
• Performance Incentives: Unlock up to a 240 EUR gross monthly productivity bonus based on meeting targets.
• Quarterly Sales Bonus: Earn up to an additional 900 EUR gross quarterly bonus based on sales KPI achievements.
• On-Site Commuter Perk: Receive a transportation allowance of up to 100 EUR per month (proportional to on-site working days post-training).
• Work Model: Strictly On-site in Athens (Hub location: TP Athens NOE). Please note relocation support is not included for this project.
• Join a high-energy team environment with exciting seasonal campaigns and excellent personal development paths.