German-speaking Customer Experience & Technical Support

About the Role: We are seeking German-speaking Customer Experience & Technical Support Specialists to join international support teams based in Athens or Thessaloniki Greece (with remote options available for selected projects). You will act as the first point of contact for German-speaking customers representing leading global brands across telecommunications premium consumer products digital services and business solutions.

Core Responsibilities:

• Handle inbound customer interactions via phone email and chat with a customer-focused approach.
• Troubleshoot and diagnose technical issues with devices apps platforms and digital services.
• Assist with account management billing inquiries orders refunds modifications and claims.
• Document all interactions accurately in CRM systems (such as Salesforce) and escalate complex cases when necessary.
• For sales-aligned projects identify cross-selling upselling or contract renewal opportunities.

Requirements & Qualifications:

• Languages: Native or C1 proficiency in German; B2 proficiency in English (for training and internal tools).
• Technical Skills: Strong PC literacy ability to navigate multiple systems concurrently and a minimum typing speed of 25 WPM.
• Experience: Prior customer support tech support or sales experience is a plus but entry-level candidates are welcome for select teams.
• Soft Skills: Strong written and verbal communication empathy problem-solving and multitasking abilities.

Working Conditions & Offer:

• Work Model: On-site or Remote (depending on project opening).
• Schedule: Full-time (Monday to Friday with occasional weekend or rotating shifts depending on assignment).
• Benefits: Full relocation support (where applicable) comprehensive paid training with nesting support performance bonuses transportation/travel perks and long-term career growth options.