German Customer Service Representative Device Protection Athens Greece

Location: Athens Greece (On-site)
Language: German (C1/C2) English (B2)
Employment: Full-time
Gross Salary: 1300/month Bonuses Signing & Retention Rewards

Interview Deadline:Training Date:

Join a Global Leader in Device Protection

Are you passionate about delivering exceptional customer experiences Do you enjoy solving problems and helping customers find the best solutions

Join one of the fastest-growing global leaders in device protection partnering with some of the worlds largest mobile operators retailers and technology manufacturers. Youll support customers with insurance claims warranties repairs replacements and product-related inquiries while working in a modern international environment in Athens Greece.

If youre looking for a stable career with attractive bonuses continuous training and international growth opportunitiesthis is your chance.

Salary & Benefits

Fixed Salary

• 1300 gross/month

Attractive Bonus Package

Earn additional rewards throughout your journey:

450 gross after successful completion of training (one-time payment)

450 gross after 4 months of employment

Performance Bonus

• Up to 200/month based on performance and KPI achievement

Transportation Bonus

• Up to 100/month (proportional to on-site working days after training)

Plus

• Paid training

• Stable full-time employment

• Career development within a multinational company

• International and supportive work environment

• Continuous learning and coaching

• Modern office facilities in Athens

Relocation bonus:

450 gross after 8 months of employment

450 gross after 12 months of employment

What Youll Be Doing

As a Customer Service Representative youll become the first point of contact for customers seeking assistance with device protection services.

You will support customers via:

• Phone

• Chat

• Email

• Webforms

• Social Media

Your Daily Responsibilities

Claims Management

• Register new insurance claims

• Process existing claims

• Provide claim status updates

• Coordinate repairs and replacements

• Assist customers with damaged or faulty electronics such as:

  • Smartphones

  • Laptops

  • Cameras

  • TVs

  • Home appliances

  • Other covered devices

Customer Support

• Explain warranty coverage and eligibility

• Provide product and service information

• Assist with returns and replacements

• Resolve customer inquiries efficiently

• Handle escalated customer concerns professionally

Complaint Handling

Youll ensure every complaint is handled with professionalism and care by:

• Logging complaints immediately

• Acknowledging complaints within regulatory timelines

• Working toward resolution within established deadlines

• Escalating complex cases when required

• Performing accurate case documentation

• Supporting continuous improvement through root-cause analysis

Case Administration

• Update customer records in Salesforce CRM

• Maintain accurate case notes

• Complete after-call documentation

• Route customer cases correctly

• Update internal knowledge databases

What Were Looking For

Were searching for people who genuinely enjoy helping others and thrive in a customer-focused environment.

Required Skills

• Native or fluent German (C1/C2)

• Good English skills (B2 or above)

• Excellent communication skills

• Strong active listening abilities

• Customer-first mindset

• Empathy and patience

• Outstanding problem-solving skills

• Ability to explain complex information in a simple way

• Calm and professional under pressure

• Strong attention to detail

• Ability to multitask across several systems simultaneously

• High sense of ownership and accountability

Technical Requirements

Youll be comfortable working with multiple digital platforms including:

• Windows

• Android

• Chrome OS

• Microsoft Office

• CRM systems (Salesforce experience is a plus)

• Claims management tools

Additional requirements:

• Typing speed of 25 WPM

• Minimum 85% typing accuracy

• High school diploma or equivalent

What Success Looks Like

Youll contribute to an excellent customer experience by achieving quality and productivity goals including:

• First Contact Resolution

• Customer Satisfaction (CSAT)

• Quality Assurance

• Email response times

• Chat response times

• Average Handle Time

• Complaint resolution timelines

• Case accuracy

• Documentation quality

• Repair conversion

• Productivity targets

Why Youll Love This Role

Competitive salary and generous bonus structure

Multiple retention rewards during your first year

Monthly performance bonus

Transportation allowance

Paid training from day one

International career opportunities

Supportive multicultural workplace

Work for a globally recognized company protecting millions of devices worldwide

Gain valuable experience in insurance claims management and customer service

Hiring Process

Step 1: Application Review

Step 2: Online Assessment

Step 3: HR Interview

Step 4: Client Interview

Ready to Build Your International Career

If youre a German-speaking customer service professional who enjoys helping people solving problems and working in a fast-paced international environment wed love to hear from you.

Apply today and become part of a global team delivering outstanding customer experiences every day.