French-Speaking Telecom Customer Experience Specialist

CloserHire is partnering with a leading international customer experience provider to recruit French-speaking Customer Service Advisors for a well-established telecommunications support project in Greece. This role is fully focused on delivering high-quality customer support and ensuring a smooth positive experience for end users.

Language required: French

Highlights:

• Relocation support included
• Bonus / commission on top of base salary
• Career growth opportunities

Responsibilities:

• Act as the first point of contact for customers via phone email and chat
• Handle inquiries related to services billing contracts and general account support
• Troubleshoot basic technical issues and guide customers step by step toward resolution Clearly explain products services and procedures in a customer-friendly way
• Resolve complaints professionally ensuring customer satisfaction and first-contact resolution
• Accurately document all interactions in internal systems
• Follow established processes quality standards and data protection guidelines
• Contribute to a positive customer experience through empathy clarity and professionalism

Qualifications:

• Native or C1 level French (spoken and written) English at B2 level for training and internal communication
• Previous experience in customer service or call center support is an advantage
• Strong communication and active listening skills
• Customer-oriented mindset with a calm and solution-focused approach
• Basic computer skills and confidence using digital tools
• Ability to manage multiple tasks and work in a structured environment

Benefits:

• Full-time position with paid training and onboarding
• Stable working environment within an international team
• Competitive compensation package
• Health and wellbeing benefits
• Career development and internal growth opportunities Relocation support for candidates moving to Greece
• Modern office facilities and a supportive team culture

Relocation:
Relocation support included: 2 weeks hotel flight paid real estate agency support to find place to stay