French-speaking Customer Expert – Athens, Greece

On-site Hybrid or Remote (depending on the opening)

Are you a French speaker with strong communication skills and an interest in technical support customer service and sales Join an international team supporting well-known brands in telecommunications and payment this role you will assist customers with technical inquiries account-related questions and service requests while identifying opportunities to promote relevant products and services.

• Provide support to French-speaking customers via inbound calls and emails.
• Troubleshoot issues related to internet TV and mobile services.
• Assist with invoices payments orders roaming and connectivity inquiries.
• Identify cross-selling upselling and contract renewal opportunities.
• Support payment-services customers with card-related inquiries including lost or stolen cards declined transactions benefits and balance checks.
• Accurately document customer interactions in CRM systems.
• Deliver professional and empathetic customer service while maintaining high satisfaction levels.

• Native-level or C1 proficiency in French.
• B2 level proficiency in English for training and support (B1 for some teams).
• Excellent verbal communication skills.
• Good computer literacy and familiarity with mobile devices and telecommunications services.
• Previous experience in customer support technical support or sales is highly valued.
• Some payment-services teams may require at least 2 years of call-center experience.
• EU work authorization required.

• Competitive compensation package with performance-based bonuses.
• Monthly productivity bonus opportunities.
• Quarterly sales bonus opportunities for sales-focused teams.
• Structured salary progression opportunities.
• Comprehensive customer care and sales training.
• Transportation allowance for eligible on-site roles.
• Hybrid work opportunities available for selected teams.
• Relocation support for eligible candidates moving to Greece.
• Career growth and development within an international environment.

• Monday to Friday with occasional weekend shifts.
• Fixed day shifts or rotating shifts depending on the assigned team.
• Some teams may operate on a 24/7 schedule including occasional night shifts.

Send your CV in English to