French-speaking Card Services Support Specialist

French-speaking Card Services Support Specialist
Remote Greece Initial onboarding in Athens

Cross Border Talents is looking for a French-speaking customer support professional to assist customers with payment card services account queries and transaction-related questions.

If youre comfortable handling sensitive customer enquiries communicating with care and keeping track of multiple cases this could be your next career move.

• Assist customers with questions about card services benefits and account balances.
• Support customers reporting lost or stolen cards and help resolve transaction-related issues.
• Provide assistance via phone chat and email as you progress into different support channels.
• Record every interaction accurately in customer management systems.
• Navigate multiple digital tools while managing several cases efficiently.

• Native-level or C1 French.
• B1 English needed for training and internal tools.
• At least 2 years of call centre experience.
• Strong written communication and computer skills.
• Excellent multitasking abilities.
• Experience in financial services support is an advantage.

• Work model: Remote
• Location: Greece with the initial onboarding period in Athens
• Contract: 8 months
• Schedule: Rotational shifts covering 24/7 operations
• Weekends: Approximately two weekends per month
• Night shifts: Occasional night work may be required
• Training: Two-week nesting period with the first week on-site in Athens
• Relocation: Support available

This role offers an opportunity to build your expertise in financial customer support while working in an international environment.

Ready for your next challenge Apply with Cross Border Talents!