Finnish-Speaking Customer Support Agent – Athens

Location: Athens Greece
Work Model: On-site
Language: Finnish
Schedule: Monday to Friday including occasional weekends
Working Hours: Rotating shifts between 10:00 and 23:00
Relocation: Not included
Contract: 8-month contract

As a Finnish-Speaking Customer Support Agent you will support customers with device protection services handling inquiries claims complaints and requests related to electronic devices and appliances.

You will be responsible for delivering clear empathetic and solution-oriented support throughout the customer journey. The role combines customer service claims processing complaint handling and administrative case management requiring strong attention to detail and the ability to navigate multiple systems efficiently.

• Resolve customer inquiries and process claims according to established procedures.
• Provide comprehensive customer support regarding warranty coverage terms repairs replacements and returns.
• Process new and existing claims including status updates approvals and denials.
• Coordinate repairs and replacements for a range of electronics and appliances.
• Handle customer interactions related to claims customer service complaints processing support and partner escalations.
• Manage complaints and ensure they are properly logged and followed through to resolution.
• Handle complex cases and escalate issues when necessary.
• Perform case documentation and wrap-up activities including updating customer information and recording detailed notes in CRM systems such as Salesforce.
• Ensure customer data is handled in accordance with GDPR and internal guidelines.
• Conduct root cause analysis and contribute to reporting and continuous improvement initiatives.
• Maintain a high standard of customer service throughout every stage of the claim journey.
• Manage multiple systems and tasks simultaneously while maintaining accuracy and efficiency.

• Native-level or C1 proficiency in Finnish.
• Strong communication skills with excellent listening and questioning abilities.
• Ability to communicate complex information clearly and empathetically.
• Strong problem-solving and solution-oriented mindset.
• Ability to make effective decisions and aim for first-time resolution.
• Excellent customer focus and ability to handle challenging interactions professionally.
• Strong organizational skills and attention to detail.
• Ability to maintain accurate case notes and complete documentation.
• Ability to multitask across multiple systems.
• Understanding of regulatory standards and internal procedures.
• Strong sense of ownership and accountability.
• Proactive approach to continuous improvement.
• Advanced PC skills and confidence using Windows Android Chrome office software and CRM platforms.
• Typing speed of at least 25 words per minute with 85% accuracy.
• Minimum high school diploma or equivalent.

You will receive comprehensive training to prepare you for the role including an initial induction period followed by hands-on nesting.

Ongoing refresher training will also be provided to ensure continuous development operational readiness and familiarity with processes and systems.

Join our team in Athens Greece a vibrant European capital combining rich history culture and modern city life. Athens offers an international environment and a wide range of professional and lifestyle opportunities.

Cross Border Talents is a global AI Talent Infrastructure company combining Permanent Recruitment Recruitment as a Service and Employer of Record solutions under one platform.

We connect top talent with leading companies worldwide leveraging native-language recruiters across 100 countries and enabling international employment across more than 160 countries.

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