Finnish-Speaking Customer Service & Claims Agent

Company: Cross Border Talents
Location: Athens Greece On-site
Language: Finnish (native-level or C1)
Contract: 8 months with potential for extension
Schedule: Monday to Friday with occasional weekend shifts
Working hours: Rotating shifts between 10:00 and 23:00
Relocation: Not included

Are you fluent in Finnish and passionate about helping customers Join our team in Athens and support customers with device protection warranty questions claims repairs and replacements.

As a Customer Service & Claims Agent youll guide customers through the claims process resolve inquiries and provide clear empathetic support. Youll receive structured onboarding and practical training to help you build your expertise.

• Handle customer inquiries and process new and existing claims.
• Provide claim status updates and explain claim decisions and warranty terms.
• Coordinate repairs and replacements for electronics and household appliances.
• Resolve complaints and escalate complex cases when necessary.
• Record and acknowledge complaints promptly and follow established resolution procedures.
• Investigate the causes of complaints and contribute to service improvement reporting.
• Maintain accurate case notes and customer information in CRM systems.
• Follow data protection requirements and internal policies.
• Participate in ongoing training to maintain service quality and develop professionally.

• Finnish proficiency at native level or C1.
• Excellent communication listening and questioning skills.
• Strong problem-solving abilities and a solution-oriented mindset.
• Empathy and professionalism including when handling difficult or sensitive situations.
• Good computer skills and confidence using CRM systems and office applications.
• Familiarity with Windows Android or ChromeOS is an advantage.
• Typing speed of at least 25 words per minute with 85% accuracy.
• High school diploma or equivalent.
• Attention to detail accountability and the ability to multitask.

• Structured onboarding and practical training.
• Ongoing learning and refresher training.
• Opportunities to develop customer service and claims management skills.
• A collaborative international working environment in Athens.
• Potential for contract extension.

Ready to take the next step

Apply now and send your CV in English to .