Finnish-Speaking Customer Care & Claims Specialist Greece

Are you fluent in Finnish and passionate about helping people when it matters most A rapidly growing global leader in device protection is seeking a dedicated specialist to join their team in Athens Greece.

In this role you will serve as the first point of contact for Finnish-speaking customers answering inquiries processing claims for electronics and appliances and resolving complaints with empathy and efficiency.

• Location: Athens Greece
• Work Model: On-site
• Contract Duration: 8-month contract with potential for extension
• Language Requirement: Finnish (Native or C1 level)
• Schedule: Monday to Friday with occasional weekend shifts
• Working Hours: Rotating shifts between 10:00 and 23:00

• Base Salary: 1400 gross/month
• Productivity Bonus: Up to 200 per month based on target achievement
• Transportation Bonus: Up to 100 per month (proportional to on-site days after training)
• Training & Development: 2 weeks of structured in-person induction training followed by 2 weeks of on-the-job nesting plus ongoing refresher training
• Relocation: Not included

• Resolve customer inquiries efficiently adhering to standard operating procedures.
• Process new and existing device protection claims including status updates approvals and coordination of repairs or replacements.
• Log and manage complaints within agreed timelines giving priority handling to vulnerable customers.
• Escalate complex cases to the appropriate specialized teams.
• Ensure data protection and regulatory compliance across all interactions.
• Maintain precise complete and compliant claim and case notes in the CRM system.
• Share feedback on recurring issues to support continuous process improvement.

• Language: Native-level or C1 proficiency in Finnish.
• Communication: Excellent verbal and written communication skills with strong active listening and questioning techniques.
• Technical & Computer Skills: Good working knowledge of PC systems office software and CRM platforms; typing speed of at least 25 WPM.
• Problem-Solving & Soft Skills: Strong solution-oriented approach high empathy and professionalism when managing challenging interactions.
• Execution: Precise documentation habits and the ability to multitask across several systems simultaneously.
• Education: Minimum high school diploma or equivalent.

If you are ready to build your career in a vibrant capital known for its rich history and culture apply today to submit your application!