Finnish Customer Service Representative

Position: Customer Service Representative (Finnish)

Location: Athens Greece

Work model: On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Provide customer support via inbound phone calls handling payment and financing enquiries
• Guide customers through checkout options and finance-agreement processes
• Resolve refunds chargebacks billing and account-verification queries
• Ensure secure and accurate case handling
• Document calls precisely
• Follow compliance and escalation procedures to achieve timely resolutions

REQUIREMENTS:

• Native/near-native level of Finnish
• English at C1 level both written and spoken
• High school diploma
• Customer service skills including complaint handling troubleshooting problem solving and strong communication
• EU citizenship
• Based in Athens or willing to relocate (relocation candidates must already hold a Greek AFM and AMKA)
• Available for on-site work in Athens on rotational shifts

BENEFITS:

• Easter and Summer bonuses
• Meal allowance
• Health insurance from the hire date
• 1.67 business days of annual leave per month in the first year plus Greek public holidays
• Access to a learning platform
• Assistance with issuing hiring documents
• Relocation support including travel and airport pick-up and 4 weeks of accommodation provided
• International working environment
• And many more!!