Dutch speaking Customer Representative
Job Location:
Monthly Salary:
Posted on:
4 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Position: Customer Service Representative
Location: Remote Greece
Work model: Remote
Employment type: Full-time
salary : 1500 EUR per month (x14 salaries)
DUTIES AND RESPONSIBILITIES:
- Handle all incoming contacts from clients / guests
- Serve as the main point of contact via telephone ensuring efficient call handling and clear professional communication.
- Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
- Act as a key focal point for our leading accommodation partners by answering basic questions & queries about rooms modifications rates and/or availability extranet tooling usage etc.
- Use adequate tools processes and/or methods to ensure the provision of accurate valid and complete information
- Make sure that great levels of client service is delivered at all times as well as a positive experience for our partners.
REQUIREMENTS:
- Native/fluent in Dutch & English (at least B2 level) both oral and written
- Ability to identify apply and explain your product and/or service expertise with clarity
- Ability to cover morning weekend and afternoon shifts on rotation with colleagues
- Tech savvy and full proficiency with MS Office products
- Based in Greece with stabile internet connection
- Working schedule: shift rotation Monday to Sunday from 09 AM - 12 AM (midnight). 2 days off per week.
BENEFITS:
- Excellent remuneration package based on experience skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- 25 days annual leave per year
- Meal allowance
- Performance bonus
- Guidance and tools to reach your full potential
- 50 EUR meal allowance
Performance bonus (4-11% after training period)
Extra payment and Sunday & public holidays work as well shifts extending after 10 PM!
