Dutch-speaking Customer Expert

Join Our Team as a Dutch-Speaking Customer Expert After-Sales & Technical Support!

Are you fluent in Dutch love helping people and thrive on solving problems We are looking for customer-focused professionals to join an international customer experience team supporting leading global brands across e-commerce consumer electronics premium home appliances mobility digital services and fintech.

Whether you want to build your career in the vibrant cultural hubs of Athens or Thessaloniki or work remotely within Greece this role offers complete training support clear growth pathways and attractive perks.

• Location: Athens or Thessaloniki Greece (On-site or Remote depending on the opening)

• Schedule: Monday to Friday (with occasional weekend shifts in select teams)

• Working Hours: Fixed day shifts or rotating shifts depending on the team line

• Contract Type: Initial 8-month contract with long-term potential for extension

• Relocation: Full relocation support provided for candidates moving from abroad

• Frontline Customer Contact: Act as the primary point of contact for Dutch-speaking customers via phone chat and email.

• After-Sales Support: Assist with order management delivery tracking missing or damaged items exchanges and invoicing queries.

• Technical & Product Troubleshooting: Diagnose and guide customers through solutions for devices home appliances and digital services.

• Issue Resolution: Process refunds claims and complaints while coordinating repairs or service appointments.

• Case Management: Resolve escalated situations with empathy record detailed interactions in CRM platforms and follow complex cases through to completion.

• Service Standards: Maintain high customer satisfaction metrics and maintain a positive solution-oriented approach.

• Language Skills: Native-level or C1 proficiency in Dutch alongside strong English (B2 minimum C1 for select teams) for internal systems and training.

• Technical Skills: Sound PC skills comfort using multiple software tools simultaneously and a minimum typing speed of 25 WPM.

• Soft Skills: Excellent written and verbal communication skills calm under pressure with strong multitasking and problem-solving abilities.

• Experience: Previous customer service background is a plus but entry-level applicants are welcomecomprehensive training is provided!

• Relocation Assistance: Comprehensive relocation package for abroad applicants relocating to Greece.

• Bonus Potential:

  • Monthly target-driven productivity bonuses.

  • One-time training completion bonuses in selected teams.

  • Retention bonuses for select on-site roles after 12 months.

• Commuter Perks: Transportation allowance for on-site positions (proportional to days worked in-office after training).

• Onboarding & Support: Structured initial training guided nesting period and access to a modern knowledge base.

• Career Growth: Clear internal progression paths toward Mentor Trainer Quality Assurance (QA) or Tier 2 Support roles.

• Workplace Culture: Engaging team events in an international supportive work environment.