Dutch-speaking Customer Experience & Technical Support

About the Role: We are seeking Dutch-speaking Customer Experience & Technical Support Specialists to join international support teams based in Athens or Thessaloniki Greece (with remote options available for selected projects). You will act as the first point of contact for Dutch-speaking customers representing well-known global brands across e-commerce consumer electronics home appliances mobility digital services and financial technology.

Core Responsibilities:

• Handle omnichannel support (phone chat and email) for Dutch-speaking customers.
• Manage after-sales inquiries regarding orders deliveries exchanges invoices and claims.
• Troubleshoot technical issues with products devices appliances and digital services.
• Process refunds coordinate repairs or service appointments and handle escalations with an empathetic solution-oriented approach.
• Accurately document all customer interactions and case details within CRM systems.

Requirements & Qualifications:

• Languages: Native or C1 proficiency in Dutch; B2 proficiency in English (for training tools and internal communication).
• Technical Skills: Strong PC literacy comfort navigating multiple tools simultaneously and a minimum typing speed of 25 WPM.
• Experience: Prior customer service or support experience is a plus but entry-level candidates are welcome for most positions.
• Soft Skills: Excellent written and oral communication problem-solving calmness under pressure and multitasking abilities.

Working Conditions & Offer:

• Work Model: On-site or Remote (depending on project opening).
• Schedule: Full-time (Monday to Friday with occasional weekend or rotating shifts depending on assignment).
• Benefits: Full relocation support (where applicable) structured onboarding with paid training and nesting periods performance bonuses transportation perks and internal career growth paths.