Enter a job title or keyword
Dutch-Speaking Customer Care & Technical Support Agent
Job Location:
Job Location:
Thessaloniki - Greece
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
22 September 2026 (4 hours ago)
Posted:
Application Deadline:
20 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Dutch-Speaking Customer Care & Technical Support Agent
Location: Thessaloniki Greece
Work Model: On-site
Languages: Dutch & English
Contract: 8 months
Schedule: MondayFriday with occasional weekend shifts
Working Hours: 09:0019:00
About the Role
We are looking for Dutch-speaking professionals to join a customer care and technical support team in Thessaloniki.
You will provide frontline support for premium home appliances assisting customers with everything from basic installation and programming questions to advanced technical troubleshooting. Support will be provided through inbound phone and email with additional remote assistance for more complex technical cases.
Key Responsibilities
- Provide frontline customer support via inbound phone and email
- Assist customers with appliance installation and programming
- Troubleshoot technical issues and diagnose faults
- Provide guidance regarding spare parts and assist with ordering
- Arrange service appointments with technicians when required
- Deliver advanced technical support through scheduled phone and video calls
- Use remote diagnostic software to identify and resolve technical issues
- Coordinate on-site technician visits when remote troubleshooting is not possible
- Ensure a high level of customer satisfaction throughout the support process
Requirements
- Dutch: C1 level
- English: B2 level
- Solid PC knowledge
- Basic general technical/mechanical understanding
- Strong communication and customer-service skills
- Previous customer care or technical support experience is preferred but not mandatory
For Remote Technical Assistance
For candidates interested in advanced remote assistance:
- Minimum 6 months of contact center experience is beneficial
- Experience in technical support or premium products is an advantage
- Ability to troubleshoot technical issues using diagnostic tools
- Comfortable providing support through phone and video calls
Whats Offered
- Performance/productivity bonus of up to 10% based on target achievement
- Initial 8-month contract
- Comprehensive training and support
- Opportunity to develop technical and customer service expertise
- International and multicultural working environment in Thessaloniki
