Dutch & English-speaking Technical Support Agent

Location: Athens Greece

Work Model: Hybrid (70% Remote after onboarding)

Schedule: Monday to Friday 11:00 - 19:00

We are looking for a Dutch & English-speaking Technical Support Agent to join an international team in Athens this role you will provide technical support and customer care for innovative technology products assisting customers through phone email and chat channels.

This is an excellent opportunity for candidates who enjoy technology troubleshooting and customer interaction while building their career in an international environment with clear growth opportunities.

Provide technical support and customer care via phone email and chat

Troubleshoot device and product-related issues

Diagnose technical problems and determine appropriate solutions

Assist customers with setup connectivity and performance concerns

Manage customer interactions using CRM systems

Maintain accurate documentation of customer cases and resolutions

Handle multiple customer inquiries and chat sessions efficiently

Collaborate with support and back-office teams to resolve escalated issues

Fluent or native-level Dutch (C1)

Good English communication skills (B2)

Strong PC and technical knowledge

Familiarity with computers laptops tablets and smartphones

Understanding of internet connectivity installation and troubleshooting processes

Experience with online support and messaging platforms

Typing speed of 35 WPM or higher

Previous customer support experience is an advantage but not required

Strong communication and problem-solving skills

EU citizenship or valid EU work authorization required

Hybrid work model (70% remote after onboarding)

Performance-based bonus opportunities

Comprehensive onboarding and paid training

Structured learning and development program

Opportunity to develop technical support expertise

Potential career progression to specialized support and back-office roles

International and multicultural work environment

Career growth and development opportunities

Continuous learning and professional development

Interested candidates are invited to send their updated CV in English directly to with the subject line:

Dutch & English-speaking Technical Support Agent - Athens