Dutch Customer Support in Greece

Start Your Career as a Travel Customer Agent!

Do you have a passion for travel and a strong desire to help others Join our international team and help create smooth positive experiences for travelers worldwide. If you enjoy problem-solving communicating with people from different cultures and working in a dynamic environment this could be the perfect opportunity for you.

Role Overview:

As a Travel Customer Agent youll support customers throughout their entire travel journey. Youll handle bookings answer travel-related questions and resolve issues through chat email and other digital channels making sure every customer receives efficient and reliable assistance.

Key Responsibilities:

• Provide friendly professional and timely support through chat email and other digital channels.
• Assist customers with booking changing or cancelling flights hotels transportation and other travel services.
• Provide clear and accurate information about itineraries travel policies baggage refunds and other travel-related topics.
• Support customers with payment issues account-related requests and loyalty programs.
• Handle travel disruptions such as delays cancellations and missed connections escalating complex cases when necessary.
• Accurately record customer interactions and resolutions in internal systems.
• Work closely with internal teams and external travel partners to find effective solutions.
• Achieve targets related to customer satisfaction service quality productivity and response times.
• Keep up to date with travel products destinations company policies industry developments and new digital tools through ongoing training.

Requirements:

• Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Greek residency card
• Skills: Strong analytical creative and communication abilities
• Mindset: Professional detail-oriented proactive and eager to learn and grow in the Travel field

Benefits:

• Competitive Salary: Based on your experience and skills
• Performance Bonuses: Rewards for outstanding service
• Comprehensive Insurance: Health and life coverage for your well-being
• Meal Allowance: Support for daily meals
• Permanent Contract: Enjoy long-term job security with a stable employment contract
• Remote Work: Enjoy the flexibility of working from home

Ready to turn travel dreams into reality Apply today and kickstart your career in the exciting world of travel!