Dutch Customer Advisor in Greece

Build Your Career in Travel Customer Support!

Do you love travel and enjoy assisting people Join a multicultural international team committed to providing travelers with reliable support and a seamless travel experience. If you communicate effectively enjoy finding solutions and thrive in a customer-focused environment this is an excellent opportunity to grow your career in the travel industry.

Role Overview:

As a Travel Customer Specialist you will support customers at every stage of their journey helping them manage bookings resolve travel-related issues and navigate unexpected changes. Through chat email and other digital channels you will provide accurate information practical solutions and professional assistance to ensure a positive customer experience.

Key Responsibilities:

• Provide professional friendly and efficient customer assistance through chat email and other digital communication channels.
• Help customers create update or cancel bookings for flights hotels transportation and other travel services.
• Answer questions about itineraries baggage policies travel requirements refunds and booking conditions.
• Assist with payment inquiries account-related requests and loyalty or membership programs.
• Support travelers facing disruptions including flight delays cancellations schedule changes and missed connections.
• Evaluate customer concerns and recommend suitable solutions escalating complex cases when necessary.
• Maintain accurate records of customer interactions requests and resolutions in internal systems.
• Collaborate with internal departments and external travel partners including airlines and accommodation providers to resolve customer issues.
• Achieve established KPIs related to customer satisfaction service quality productivity response times and case resolution.
• Keep up to date with travel services destinations company policies operational procedures and industry updates through continuous training and development.

Requirements:

• Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Greek residency card
• Skills: Strong analytical creative and communication abilities
• Mindset: Professional detail-oriented proactive and eager to learn and grow in the Travel field

Benefits:

• Competitive Salary: Based on your experience and skills
• Performance Bonuses: Rewards for outstanding service
• Comprehensive Insurance: Health and life coverage for your well-being
• Meal Allowance: Support for daily meals
• Permanent Contract: Enjoy long-term job security with a stable employment contract
• Remote Work: Enjoy the flexibility of working from home

Ready to turn travel dreams into reality Apply today and kickstart your career in the exciting world of travel!