DANISH-SPEAKING CUSTOMER SERVICE AGENT

DANISH-SPEAKING CUSTOMER SERVICE AGENT (REMOTE - GREECE)

(Please read carefully: Only candidates meeting language location and relocation eligibility criteria will be considered.)

KEY REQUIREMENTS & ELIGIBILITY (Must-Haves):

• Languages: Fluent/native-level proficiency in Danish (C1 level) AND proficient English (B2 level) for training and internal communication.
• Location & WAH (Work at Home) Rules:
  • If Relocating: Work-at-home must be based in Athens Greece.
  • If Local: Work-at-home can be anywhere in Greece.
• EU Relocation Policy: Candidates from outside the European Union (e.g. Latin America) will not be considered unless they already have a flight booked prior to starting the recruitment process.
• Schedule: Monday to Friday 10:0018:30 (Fixed shifts weekends off).
• Base Salary: 1300 EUR gross/month (Indicated monthly no annual figures).
• Contract: 8-month contract with potential for extension.
• Role Focus: Non-sales position dedicated purely to customer service problem-solving and client satisfaction.

FULL RELOCATION PACKAGE (Inside the EU):

• Flight ticket provided (within the EU).
• Airport pickup included.
• 2 weeks of hotel accommodation.
• Real estate agency fee covered to help secure long-term housing.

BONUSES & TRAINING:

• Productivity Bonus: Up to 200.00 EUR gross per month based on meeting service KPIs.
• Training: Fully paid 5-week training conducted from home (Training at Home: YES) including 2.5 weeks of nesting.
• Career Growth: Upskilling path to Senior role within 9 weeks over a 3-month period.

THE ROLE & RESPONSIBILITIES:

• Provide high-touch customer support via telephone email and live chat.
• Help clients resolve account payment technical and transaction inquiries with clarity and empathy.
• Maintain accurate case documentation using internal CRM tools.
• Ensure top-tier customer satisfaction without any sales requirements.