DANISH-SPEAKING CUSTOMER EXPERT

DANISH-SPEAKING CUSTOMER EXPERT (ROADSIDE ASSISTANCE)

(Please read carefully: Only candidates meeting language location shift availability and relocation eligibility criteria will be considered.)

KEY REQUIREMENTS & CONDITIONS (Must-Haves):

• Languages: C1 or native-level proficiency in Danish AND B2 level English proficiency (essential for training CRM usage and handling escalations).
• Location & Work-at-Home (WAH):
  • If Relocating: Remote work must be based in Athens Greece (to attend initial on-site training/nesting and periodic workshops at facilities in Piraeus).
  • If Local: Remote work can be anywhere in Greece.
• Work Model: Remote-first (Includes an initial 2-week on-site nesting period in Athens followed by periodic visits audits and workshops for 4-5 days every 2-3 months).
• Schedule & Shifts: Rotating 24/7 shifts covering 00:0023:30 Monday to Friday including occasional weekends (approx. one weekend per month and one night shift per week). Be prepared for seasonal volume peaks especially in winter.
• EU Relocation Policy: Candidates from outside the European Union (e.g. Latin America) will not be considered unless they already have a flight booked prior to starting the recruitment process.
• Base Salary: 1300 EUR gross/month (monthly basis no annual rate).
• Contract: 8-month contract with high potential for extension.

FULL RELOCATION PACKAGE (Within the EU):

• Flight ticket provided (inside the EU).
• Airport pickup.
• 2 weeks of hotel accommodation.
• Real estate agency fee covered to assist with securing permanent housing.

BONUSES TRAINING & DEVELOPMENT:

• Productivity Bonus: Up to 100 EUR gross per month based on target achievement.
• Training: Fully paid training with Training at Home: YES. Monthly 3-hour skill training sessions provided.
• Clear KPI Metrics: Performance evaluated transparently through SLA ABR Dispatch time AHT CS case Processing time and QA score.

THE ROLE & CORE RESPONSIBILITIES: Support customers of one of the worlds largest commercial vehicle and truck manufacturers:

• Roadside Assistance (92% of role): Handle incoming calls and emails regarding commercial vehicle/truck breakdowns (flat tires engine failures etc.). Analyze issues verify coverage create cases in the CRM and dispatch solutions (technicians dealer roadside repairs or towing to authorized service dealers/preferred locations).
• Customer Service (8% of role): Manage inquiries and complaints covering products sales service and corporate information.
• Volume & Pace: Manage 4060 calls per day with an average handling time of 510 minutes using multiple internal systems.

CANDIDATE PROFILE:

• Strong PC literacy including proficiency in MS Office applications.
• Typing speed of at least 25 words per minute with minimum 85% accuracy.
• Basic understanding of roadside assistance procedures for motor vehicles.
• Desirable: Previous experience in a call center email/ticket processing roadside dispatching or working with structured knowledge management systems.