Danish-speaking Customer Experience Experts

About the Role: We are seeking Danish-speaking Customer Experience Experts to join international support teams based in Athens Thessaloniki or Chania (Crete) Greece (with remote options available for selected projects). You will act as the first point of contact for Danish-speaking customers representing world-renowned brands across technology e-commerce fashion automotive/mobility financial services streaming and travel.

Core Responsibilities:

• Handle omnichannel support (phone chat and email) for Danish-speaking customers.
• Answer inquiries regarding orders deliveries returns accounts bookings and payments.
• Troubleshoot technical issues with products devices apps and connected services (including managing specialized cases like roadside assistance).
• Process refunds complaints and claims with empathy professionalism and solution-oriented problem-solving.
• Accurately document all customer interactions and case details within CRM systems.

Requirements & Qualifications:

• Languages: Native or C1 proficiency in Danish; B2 proficiency in English (C1 for selected teams) for training tools and internal communication.
• Technical Skills: Strong PC literacy comfort navigating multiple tools simultaneously and a minimum typing speed of 25 WPM.
• Experience: Prior customer service experience is a plus but entry-level candidates are welcome for most positions.
• Soft Skills: Excellent written and oral communication strong problem-solving skills and the ability to multitask in a fast-paced environment.

Working Conditions & Offer:

• Work Model: On-site or Remote (depending on project opening).
• Schedule: Full-time (Monday to Friday with occasional weekend or rotating shifts depending on assignment; part-time options may also be available in selected teams).
• Benefits: Full relocation support (where applicable) structured onboarding with paid training and nesting periods performance bonuses transportation/accommodation perks and internal career growth paths.