DANISH-SPEAKING B2B CUSTOMER EXPERT

DANISH-SPEAKING B2B CUSTOMER EXPERT (ON-SITE - ATHENS)

(Please read carefully: This is an on-site position with no relocation support. Only candidates already based in or self-relocating to Athens and meeting language criteria will be considered.)

KEY REQUIREMENTS & CONDITIONS (Must-Haves):

• Languages: C1 or higher proficiency in Danish (near-native fluency preferred) and strong English skills for training and tools.
• Location: Athens Greece (Piraeus facility).
• Work Model: 100% On-site.
• Relocation Support: Not included (Candidates must already reside in Athens or manage their own relocation).
• Schedule: Monday to Friday 10:00 18:00 (Fixed schedule weekends off).
• Gross Salary: 1300 EUR gross/month.
• Contract: 8-month contract duration.

BONUSES & PERKS:

• Productivity Bonus: Opportunity to earn up to 180.00 EUR gross per month subject to target achievement.
• Onboarding: Comprehensive 5-day nesting period to ensure a smooth start.
• Supportive Environment: Learning curve of 24 months with ongoing support.
• Culture: Engaging bimonthly company events.
• Performance Metrics: Clear evaluation based on Customer Satisfaction (CSAT) and Quality Assurance (QA) scores.

THE ROLE & RESPONSIBILITIES: Join a leading European neobank redefining digital banking across 24 European countries as a Customer Expert:

• Act as the primary point of contact for business customers providing support mainly in Danish.
• Handle inbound calls live chats and emails regarding business accounts and POS payment terminals/devices.
• Resolve inquiries efficiently escalate complex technical or transactional issues and maintain end-to-end follow-up until full resolution.
• Navigate multiple software platforms and adapt swiftly to regularly updated banking processes and tools.