Czech Travel Customer Agent in Greece

Start Your Journey as a Travel Customer Agent!

Passionate about travel and helping others Join our international team and play a key role in delivering exceptional customer experiences. If you enjoy solving problems communicating with people from around the world and working in a fast-moving environment this opportunity is for you.

Role Overview:

As a Travel Customer Agent youll assist travelers throughout every stage of their journey. From managing bookings to resolving travel-related issues youll provide high-quality support through chat email and other digital communication channels ensuring every customer enjoys a smooth and hassle-free experience.

Key Responsibilities:

• Provide professional friendly and timely customer support via chat email and other online channels.
• Help customers book modify or cancel flights hotels transportation and other travel services.
• Offer accurate guidance on itineraries travel policies baggage regulations refunds and other travel-related inquiries.
• Assist with payment issues account management and loyalty program requests.
• Resolve travel disruptions including delays cancellations and missed connections while escalating complex cases when appropriate.
• Accurately document customer interactions and case resolutions using internal systems.
• Collaborate with internal departments and external travel partners to deliver efficient and effective solutions.
• Meet performance goals related to customer satisfaction service quality productivity and response times.
• Stay informed about travel products destination information company policies industry updates and new digital tools through ongoing training.

Requirements:

• Language Skills: Fluent in Czech (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Greek residency card
• Skills: Strong analytical creative and communication abilities
• Mindset: Professional detail-oriented proactive and eager to learn and grow in the Travel field

Benefits:

• Competitive Salary: Based on your experience and skills
• Performance Bonuses: Rewards for outstanding service
• Comprehensive Insurance: Health and life coverage for your well-being
• Meal Allowance: Support for daily meals
• Remote Work: Enjoy the flexibility of working from home

Ready to turn travel dreams into reality Apply today and kickstart your career in the exciting world of travel!