Czech-speaking Customer Support Agent

Speak Czech Enjoy helping people Lets get you moving!

CBTalents is looking for a Czech-speaking Customer Support Agent to help customers who need assistance with truck breakdowns and roadside support.

You dont need years of call centre experience to apply. If you communicate confidently use computers comfortably and stay calm when solving problems this opportunity could be for you.

• Answer incoming calls and emails about truck breakdowns and roadside assistance.
• Gather and verify customer vehicle location and coverage information.
• Create and update cases in the CRM system.
• Coordinate assistance with technicians dealers towing providers and other partners.
• Handle customer enquiries and complaints professionally.
• Help customers navigate stressful situations by providing clear and timely support.

• Fluent or native-level Czech (C1 or equivalent).
• English at B2 level for training CRM use and escalations.
• Good computer skills and familiarity with MS Office.
• Strong communication research and information-handling skills.
• Typing speed of at least 25 words per minute with 85% accuracy.
• A customer-focused attitude and the ability to follow procedures.

Previous call centre experience is welcome but not required. Experience with ticket processing or roadside assistance is an advantage.

• Work model: Remote with initial on-site training and periodic on-site activities for candidates based in Athens.
• Location: Greece; candidates in Athens may follow a hybrid arrangement.
• Schedule: Rotating shifts covering 00:0023:30 MondayFriday with occasional weekends and night shifts.
• Contract: 8 months.
• Monthly training and ongoing professional development.
• Productivity bonus may be available subject to targets.

Help keep people moving one call at a time.

Send your English CV to .

Apply through CBTalents and take your next step!