Czech Speaking Booking Agent

This position is reserved exclusively for individuals residing in Greece or those who are currently arranging their own move to the country. We are unable to consider applications from international candidates who do not intend to set up a permanent working residence in Greece.

Our customer experience department is seeking proactive problem-solvers to represent a prominent global leader in the online travel this role you will act as a key representative for an internationally recognized brand enjoying a 100% work-from-home setup accessible from anywhere in Greece.

Your duties go far beyond standard customer support. Operating as a travel logistics specialist you will protect the companys reputation by resolving complex reservation issues and ensuring seamless high-quality journeys for travelers. You will serve as the vital link between technical precision and outstanding guest satisfaction.

Core Responsibilities

As a Travel Logistics Specialist your day-to-day work will include:

• Omnichannel Communication: Assisting customers via phone email and live chat with a clear fluent command of both Czech and English.
• Analytical Problem-Solving: Efficiently resolving complicated booking discrepancies and billing questions with a patient customer-first attitude.
• Specialized Guidance: Staying fully informed on international travel policies and internal software applications to deliver accurate top-tier service.
• Data Logging: Accurately recording every customer interaction in the corporate CRM to maintain comprehensive account histories.
• Performance Targets: Consistently achieving individual goals while collaborating with an international team to enhance overall service quality.

Candidate Requirements & Profile

We are looking for self-motivated professionals who excel in an autonomous fast-paced digital workspace.

Language Skills

• Czech: Fluent command (C2 level) to manage complex customer scenarios.
• English: Strong business fluency (minimum B2 level) for team collaboration and company communications.

Work Setup & Personal Attributes

• Prerequisites: Legal authorization to work in Greece along with a quiet private home office featuring high-speed stable internet.
• Interpersonal Abilities: Excellent communication skills and the emotional composure to remain calm and professional during escalated situations.
• Self-Direction: Strong personal accountability to manage daily tasks independently in a fully remote environment.

Compensation Benefits & Career Growth

We offer a competitive package designed to support your lifestyle and encourage long-term professional development:

• Competitive Salary: A tailored pay structure for bilingual talent in Greece including the standard 14 monthly salaries per year.
• Performance Bonuses: Monthly cash incentives awarded for meeting and exceeding performance goals.
• Day-One Health Insurance: Full private medical and life insurance coverage starting on your very first day.
• Home Office Equipment: A complete premium hardware setupincluding a high-performance corporate laptopshipped directly to your residence.
• Career Advancement: Clear internal pathways to progress into leadership quality assurance or team management roles.

Relocation Assistance (For Candidates Moving to Greece)

If you are relocating to Greece from abroad to accept this position we offer comprehensive support for a smooth transition:

• Flight Coverage: Commercial airfare to Greece fully paid for by the company.
• Temporary Housing: 30 days of complimentary premium temporary lodging so you can settle in comfortably.
• Administrative Guidance: Dedicated assistance with local government onboarding including securing your Greek tax ID (AFM) and social security number (AMKA).

How to Apply

Ready to kickstart your remote career with a global leader in travel Click Apply Now to submit your updated resume in English! Our talent acquisition team will reach out shortly for an initial virtual screening.