Customer Support Specialist – Italian Speaker

CloserHire is partnering with a leading global customer experience provider to recruit Italian-speaking Customer Support Specialists for a remote role based anywhere in this position you will provide support to customers of a globally recognized technology brand assisting them with product-related questions troubleshooting and after-sales service. You will work in a dynamic international environment focused on delivering an excellent customer experience.

Language required: Italian

Highlights:

• Relocation support included
• Remote position
• Career growth opportunities

Responsibilities:

• Support customers via phone email and chat
• Provide technical assistance and troubleshooting for products and services
• Help customers with orders returns cancellations and delivery-related issues
• Resolve customer inquiries efficiently while ensuring a positive experience
• Follow structured support processes and internal guidelines
• Maintain accurate documentation of customer interactions
• Ensure high levels of customer satisfaction and first-contact resolution
• Escalate complex issues to specialized teams when necessary

Qualifications:

• Fluent Italian (C1/C2) with good English skills (B2)
• Strong communication and customer service skills
• Interest in technology and consumer electronics
• Good computer skills and ability to navigate multiple systems
• Ability to multitask and work in a fast-paced environment
• Problem-solving mindset and attention to detail
• Previous experience in customer support is a plus but not required