Customer Service Specialist Grid

The Customer Service Specialist for Grid market will have the following areas of responsibility:

Customer service:
Prepares and submits the quotation under the guidance of the respective sales manager and in accordance with the respective sales policy
Provides and registers quotations (CRM) according to sales guidelines and customer requirements (in respect of internal circulars and procedures)Follows up the pipeline of quotations submitted
Receives the order
Books the required metals based on the agreement with the customer and the metal hedging rules
Submits for approval to the Finance Department the New Customer Creation or Modification Approval Form
Creates or modifies the customer code in SAP
Creates the delivery recipient code in SAP
Requires the SAP codes from the Technical Department
Registers the orders in SAP following the order requirements (order prices metal bases incoterms drum lengths tolerances delivery addresses etc.)
Prepares the New Order Advice Form and sends it to the Finance Department for the relevant signing procedure
Registers in SAP the required purchase requisitions in case of trading goods and do the follow up of the approval workflow and status
Follows up the order with the competent people in the factory
Gives early warning of possible delays or any changes in promised delivery times/packing
Checks the orders for delivery and informs about the shipment date
Makes sure that delivery instructions are kept (correct delivery address in the sales order)
Prepares the request for approval for vested stock (if any) at the end of each month
Invoices the relevant shipments & transportation (if any) to the customers Verify and follow payment and collection
Prepares the Rolling Sales Forecast for the respective segment each month
Prepares the respective Reporting (metal P&L) for the respective segment each month
Scrap Materials Handling (non-cables) acts as back up if needed:
Receives from Procurement & Logistics the notification for when relevant scrap material will be shipped in a rolling 3 months period with detailed information for each shipment i.e. customer product price estimated quantity
Registers the sales orders in SAP system and informs accordingly the Logistics Dept
Other sales:
Acts as back up for the non-cable scrap materials handling
If needed participates in meetings with customers
If needed participates in plant visits and audits from customers