Customer Service Representative

an online travel platform Customer Service Guest. These teams handle guest-facing support (booking issues cancellations questions problem resolution) via phone email and chat. Its high-volume guest support not hotel/partner employer is a global customer-experience outsourcing company providing contact-centre tech-support sales and digital CX services for major brands worldwide. They run large multilingual service operations across 20 countries. Workking schedule: MonSun 09 AM - 12 AM (midnight) shift rotation. IMPORTANT: relocators who use companys relocaiton package are now also able to WFH after initial training period & upon securing stabile internet connection at their own place of residence! Training period - 3 weeks.

• Location: Athens (possibility of WFH after traiining period) Greece
• Language: Dutch English
• Work model: On-site
• Start: Training groups available every Friday (if group assembled)

Your Profile

• Native or fluent Dutch (C1/C2) and good English (B2)
• Customer-facing experience (customer service hospitality retail or similar)
• Excellent communication skills and positive service-oriented attitude
• Good computer literacy and ability to learn CRM tools quickly
• Willingness to work in shifts (including weekends if required).

What Is Offered

• 50 EUR meal allowance
• Performance bonus (4-11% after training period)
• Extra payment and Sunday & public holidays work as well shifts extending after 10 PM!

Relocation

• 300 EUR reimbursement travel reimbursement
• 21 day accommodation.