Customer Service & Back Office Administrator

At Supervoice were redefining business communication through cutting-edge technologies and cloud communication solutions that keep companies connected anytime anywhere. If you are ready to join a forward-thinking team reimagining the future of communication beyond the limits of traditional telephony then you might be the person were looking for!

Youll be the first point of contact for our customers and the operational backbone behind service delivery. The role splits between customer-facing (inbound calls and written support) and back office (activations billing process coordination). Youll work within a structured team and a CRM-driven workflow.

• Handle inbound customer calls addressing service queries billing questions and activation requests
  
• Log and manage all customer interactions keeping records accurate and up to date
  
• Process back office tasks: service activations plan changes billing adjustments and porting requests
  
• Escalate and track technical issues to the engineering team ensuring resolution within agreed SLA
  
• Follow up on all open cases proactively - nothing falls through the cracks
  
• Identify recurring issues and flag patterns to the team lead for process improvement
  

• 12 years of experience in customer service back office administration or a similar role
  
• Confident user of CRM or any other ticketing system
  
• Organised reliable and comfortable managing multiple open cases simultaneously
  

• Experience in the telecommunications or cloud services industry
  
• Greek and English at a professional level
  

A relevant degree is a plus but not required - hands-on experience in a customer-facing role is what matters most.

• Corporate laptop
  
• Life and health insurance
  
• Structured 30/60/90-day onboarding plan
  
• Continuous training on Supervoice products and platforms
  
• Certified Great Place to Work environment
  

Equal Opportunity