Customer Service

This remote opportunity allows you to work from anywhere while being part of a team supporting customers in Athens Greece.

Key Information:
Work Model: Remote
Schedule: Monday to Friday with occasional weekend shifts
Working Hours: Rotating shifts between 08:00 and 00:00
Gross Salary: 1300 EUR gross per month
Relocation: Relocation support provided
Contract: 8 months (Extendable)

Responsibilities:
- Answer inbound calls and emails from customers regarding technical issues related to mobile telephony and fiber-optic land-line services.
- Provide comprehensive customer service addressing inquiries about invoices payments order status PIN/PUK roaming and connection difficulties.
- Engage in cross-selling and upselling additional services and contract renewals to existing and new customers.
- Handle retention calls aiming to prevent cancellations and maintain customer loyalty.
- Document customer interactions accurately and efficiently.

Requirements:
- Native-level or C1 proficiency in German.
- B2 level English proficiency for training and internal communication.
- Prior experience in customer service technical support or sales roles is highly valued.
- Excellent verbal communication skills and strong problem-solving abilities.
- Good computer literacy and familiarity with mobile devices.

Additional Information:
- An initial 8-month contract with potential for extension.
- Earn an attractive sales bonus of up to 900 EUR gross quarterly based on KPI achievement.
- Benefit from a productivity bonus of up to 240 EUR subject to target achievement.
- A flight ticket home is provided for every 6 months of completed tenure.