Customer Expert Japanese Greece

Position: Customer Expert

Work model: Remote

Location: Greece

Employment type: Full-time

• Handle inbound customer inquiries via phone and email addressing a wide range of topics including product information order status vehicle inquiries and technical support.

• Provide accurate and timely information on our diverse portfolio of vehicles including features specifications pricing and available options.

• Assist customers with locating dealers navigating our website and understanding connected services and infotainment features.

• Investigate customer issues conduct research using internal resources and effectively resolve concerns.

• Maintain accurate customer records and data in our CRM system.

• Contribute to a positive and collaborative team environment.

• Fluency (verbal and written) in Japanese and very good English language skills

• Excellent communication and interpersonal skills with a strong customer service orientation.

• Proficiency in using computers and experience in CRM systems.

• A strong work ethic and a commitment to customer satisfaction.

• Prior experience in the automotive industry (preferred).

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses hotel accommodation support with the house searching process (all at no cost to you)

• Competitive monthly salary 2 extra salaries per year

• Health care benefits and numerous other discounts

• Full training by certified instructors

• Professional growth & development opportunities

• Free online Greek language courses