Customer Experience Agent Italian speaker

Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation we are redefining the boundaries of possibilitycontinuously setting new standards for efficiency sustainability and excellence.

With over 100000 employees across 130 countries we work together to shape the future of global trade and logistics.

At Maersk we believe in the power of diversity collaboration and continuous learning. We are committed to building teams that reflect the customers we serve and creating an environment where everyone can thrive.

This is an exciting opportunity to connect with a global organization operating in a fast-paced and international environment. At Maersk you will have the chance to build strong relationships with customers and collaborate with highly professional and diverse teams.

You will be part of a culture where you are valued recognized and supported in your development while working alongside colleagues who are deeply committed to delivering for our customers society and each other.

As a Customer Experience Agent you will:

• Manage and monitor the end-to-end shipment process

• Coordinate with various stakeholders involved in shipment handling

• Act as an orchestrator of the overall shipment flow

• Provide value to customers through effective and tailored business solutions

• Resolve queries from customers shippers sales teams and other stakeholders in a timely manner

• Maintain a strong customer-centric approach and proactively prevent errors

• Ensure all documentation is prepared accurately and submitted on time

• Support customer retention and identify cross-sell/up-sell opportunities

• Adhere to Standard Operating Procedures (SOPs) and internal guidelines

• Respond to enquiries promptly and escalate when needed

• Collaborate with the Commercial team to strengthen customer relationships

• Monitor KPIs and ensure compliance with customer-specific requirements

• Execute reports and additional tasks as required

• Fluency in English and Italian

• Experience in a customer-facing role ideally in logistics or forwarding

• Good understanding of logistics products processes and terminology

• Proven ability to manage customer relationships and resolve issues effectively

• Strong communication influencing and problem-solving skills

• Ability to work in a matrix multicultural environment

• Customer-focused mindset with attention to detail

• Self-motivated and performance-driven attitude

Contract type Fixed term or Permanent role

If you can see yourself as part of Maersks journey to become the Global Integrator of Container Logistics we would love to hear from you.

Please submit your CV in English

ply standards yet can also make departures from established processes to resolve problems.
A colleague at this level works on tasks of limited scope and complexity exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline.

Colleagues have knowledge of standardized work routines and methods general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor.

The job requires limited job and business knowledge at the time of hiring.

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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