Customer Care Specialist Swedish Speaker

Location: Athens Greece
Work Model: Remote
Schedule: 8 hours per day 5 working days per week

Customers who contact us in Swedish rely on our team in Athens and this role helps us look after them. Start date: 12 October 2026.

You will handle everyday requests from start to finish and escalate only when it is genuinely needed. Every case you close moves a customer closer to a clear answer.

Your Responsibilities:

• Suggest improvements that reduce repeat contacts
• Handle billing and account questions with care and accuracy
• Resolve everyday issues without unnecessary transfers
• Meet the quality and response standards the team sets

Requirements:

• Fluent Swedish
• Good English for internal tools and written documentation
• Patience and a helpful manner even in difficult conversations
• Previous customer-facing experience is an advantage though not required
• Willingness to work the shift pattern set for the team
• A quiet workspace and a reliable internet connection for remote work
• Eligible to work in Greece (EU citizenship a valid work permit or a refugee protection certificate)

Start your application with the button below and we will follow up with the next steps.