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Customer Care Specialist Dutch or German (Full remote, Freelancer, 18.000 – 24.000)
Job Location:
Yearly Salary:
Posted:
19 September 2026 (4 days ago)
Posted:
Application Deadline:
17 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
About Finom
Finom is a European tech startup headquartered in Amsterdam and were on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions accounting financial management and invoicing into a seamless mobile-first platform.
We recently closed a 115 million Series C equity round (around $133 million) bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst a long-term backer since 2021 known for supporting companies like Airbnb HubSpot KAYAK and Stripe.
Finoms platform goes beyond traditional banking offering invoicing and a growing suite of features including AI-enabled accounting aiming to simplify financial management for entrepreneurs. Were actively expanding our reach across key EU markets like Germany France the Netherlands Italy and Spain.
At Finom were not just redefining the entrepreneurial experience were empowering our employees to make a real difference. Your work matters and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive prioritizing thorough research swift implementation of solutions and ensuring that every effort we make benefits our users employees partners and our business as a whole.
Maintaining our start-up spirit we prioritize thorough research swift implementation of solutions and ensuring that every effort we make benefits our users employees partners and of course our business.
About the Role
As a Customer Care Specialist you will be the voice of Finom delivering not just excellent service but a standout memorable customer experience. Our goal is not simply to resolve issues but to turn moments of frustration into moments of trust and customers into passionate advocates for Finom.
You will support customers primarily via phone while also handling chat and email interactions as needed. You will engage with customers who may be experiencing complex or high-impact issues and your ability to build rapport demonstrate empathy and take ownership will be key to your success.
What youll do:
- Deliver a wow customer experience across phone chat and email consistently going above and beyond customer expectations
- Build strong genuine rapport with customers especially during challenging or sensitive situations
- Actively listen to understand customer needs concerns and the root cause of issues
- Communicate clearly confidently and empathetically explaining situations in a way customers can easily understand
- Take full ownership of customer issues acting with urgency to drive resolution as quickly as possible
- Proactively follow up with customers keeping commitments and ensuring no issue is left unresolved
- Turn dissatisfied customers into loyal advocates through outstanding service and personal accountability
- Collaborate closely with internal teams to escalate track and resolve complex issues
- Accurately document customer interactions and outcomes in internal systems
- Contribute to continuous improvement by sharing insights and feedback from customer interactions
Who You Are
- Native or fluent speaker in Dutch or German (written and spoken)
- A minimum of 6 months of customer care service experience regardless of industry background
- Strong communication skills with the emotional intelligence to handle high-impact customer situations
- A natural sense of empathy and a genuine desire to help people
- Resilience and composure when dealing with complaints or difficult conversations
- A proactive mindset with strong follow-through you do what you say you will do
- Comfort working in a fast-paced ever-evolving scale-up environment
- Agile adaptable and energized by change
- Strong problem-solving skills and the confidence to take ownership
Nice to have
- Experience in fintech banking payments or financial services
- Previous experience in a phone-based customer support role
What we offer
- 100% remote working.
- Competitive salary.
- Up to 15% monthly bonus linked to individual and team performance.
- Stock Option/Shares program.
- Usage of the companys flats in Cyprus for our work-and-swim program.
- Opportunity to develop your skills in a fast paste FinTech environment.
- Salary from 18.000 EUR to 24.000 EUR based on experience
- b2b freelancer contract
Working Hours and Flexibility:
- 7-day operational support model
- Shift times between 07:00 and 19:00 CET
- Weekend work required once per month / every 6 weeks with advance scheduling
18000 - 24000 a year
Hiring process for this role:
- Application review
- Technical Online Assessment - 2 business days
- Recruiter Call - 15 min
- Final Interview - 45 mins
- Offer
What You Will Get In Return
Make a genuine impact on the product
Join our upward trajectory and grow with us. We provide the resources and opportunities for continuous personal and professional development empowering you to make a genuine impact on our evolving product.
Work in the EU
Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.
Become a stock options holder
Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member from junior team members to our founders.
Receive unwavering support and care
Finom stands by you at every step embodying our commitment to your well-being and success reflected in our modern friendly and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.
Work & Swim program
Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. Its the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.
Equal Opportunity Statement
At Finom were an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race religion color national origin gender sexual orientation age marital status disability status or other applicable legally protected characteristics.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
About Company
What You Will Get In Return Make a genuine impact on the product Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product. Work in the ... View more
