Customer Care Social Media Agent – Content Moderation

Languages: Portuguese (Brazilian Native) & English (Advanced)
Location: Athens Greece
Project: Global Top Client in Social Media
Employment Type: Full-time On-site

• Working hours: 10:00 18:00
• Schedule: Monday to Friday
• Training: 6 days fully paid
• Delivered by certified professional trainers

We make relocating to Athens as easy and stress-free as possible.

Option 1:

• hotel fully covered
• Real estate agency fee covered

Option 2:

• Relocation allowance provided
• Real estate agency fee covered
• Ideal if you are relocating by car or already have your own flight ticket arranged

Please note: Candidates must hold a valid EU passport to be eligible for this position. EU passport is mandatory no exceptions.

Are you passionate about digital communities online safety and social media culture

Would you like to work for a leading global social media platform while building a long-term career in an international environment

This is your opportunity to become part of a high-visibility Content Moderation & Product Data Operations team where your work directly supports platform integrity and future AI innovation.

As a Customer Care / Social Media Agent you will support Product Data Operations (PDO) working with mild to moderately sensitive content. Your contribution will help improve user experience and support the development of machine-learning systems used by millions of people worldwide.

• Review and moderate social media comments to identify policy violations
• Review social media posts and videos including content created with augmented-reality tools
• Perform content moderation and transcription tasks
• Accurately label and collect data to support machine-learning models
• Apply platform policies while considering cultural context Brazilian Portuguese expressions idioms and pop-culture references
• Make consistent fair and timely decisions in a fast-paced environment

• 23 years of experience in B2C customer support
• B2B experience is a strong plus

• Significantly advanced written communication skills in Brazilian Portuguese
• Advanced English
• Strong problem-solving and critical-thinking abilities
• Confident decision-making skills
• High adaptability and flexibility in dynamic environments
• Excellent multitasking ability
• Typing speed of 30 WPM with 85% accuracy
• Ability to interpret user intent Brazilian Portuguese idioms cultural nuances and pop-culture references

• Comprehensive healthcare coverage
• Exclusive employee discounts
• Career development and internal mobility opportunities
• Free online Greek language courses
• Modern state-of-the-art offices with relaxing break areas
• Special events community initiatives and social responsibility programs
• International multicultural working environment

• Valid EU passport mandatory
• No exceptions
• Candidates must be legally eligible to work in Greece

1. Initial application review
2. Online language proficiency tests
3. Client interviews

This is more than a job its an opportunity to:

• Work for a leading global social media platform
• Build a stable career in an international environment
• Gain valuable experience in content moderation AI support and digital safety
• Develop your professional skills while living and working in Athens
• Become part of a multicultural and dynamic team

Apply now and take the next step in your international career!