Customer Advisor – German Speaker

CloserHire is partnering with a leading global customer experience provider to recruit German-speaking Customer Advisors for an on-site role in Athens this position you will support customers in the financial services sector assisting them across multiple channels while ensuring a high level of professionalism accuracy and data security. You will be part of an international team delivering high-quality customer service in a structured and fast-paced environment.

Language required: German

Highlights:

• Relocation support included
• Bonus / commission on top of base salary
• Sign-on bonus

Responsibilities:

• Handle customer interactions via phone email chat and back-office tasks
• Provide accurate and timely information regarding customer inquiries
• Deliver a high-quality customer experience with a professional and empathetic approach
• Build trust with customers through clear and effective communication
• Maintain detailed and accurate records of customer interactions
• Follow internal procedures and ensure compliance especially when handling sensitive data
• Meet individual and team performance targets
• Collaborate with internal teams to resolve customer issues efficiently

Qualifications:

• Fluent German (C1 or higher) and good English (B2)
• Strong communication skills both verbal and written
• Experience in customer service or contact center roles is an advantage
• Good computer skills and ability to navigate multiple systems
• Strong attention to detail and ability to handle sensitive information responsibly
• Ability to multitask and manage time effectively
• Customer-oriented mindset with active listening skills
• Willingness to complete a pre-employment screening process (including background checks)

Benefits:

• Full-time on-site position in Athens Greece
• Working schedule: Monday to Saturday between 09:00 21:00 (rotational shifts during ramp phase)
• Competitive salary with performance-based bonus
• Sign-on bonus paid in stages after joining
• Meal vouchers
• Monthly allowances
• Anniversary and project bonuses
• Paid training (including onboarding and nesting period)
• International and multicultural work environment
• Career growth opportunities within a global organization

Relocation:
Relocation support included: Relocation Cash bonus: 100 in Meal Voucher Visa Card after the completion of 1 month. 4 weeks paid Airbnb accommodation. Assistance with finding your permanent accommodation. Assistance social and tax registrations. Reimbursement up to 486 for fees and visa costs. Reimbursement of flight ticket (up to 300) and transportation from airport (up to 50).