Brazilian Portuguese Customer Support Specialist

We are looking for a Brazilian Portuguese-speaking Customer Support Specialist to join our clients international team in Athens Greece.

In this role you will be responsible for providing high-quality customer support to Brazilian Portuguese-speaking customers resolving their enquiries efficiently and ensuring an excellent customer experience.

This is an excellent opportunity for a customer-focused professional looking to develop their career in an international and multicultural environment.

• Provide professional and friendly customer support in Brazilian Portuguese via phone email chat and other communication channels.
• Respond to customer enquiries and provide accurate information regarding products services orders or accounts.
• Investigate and resolve customer issues efficiently and professionally.
• Escalate complex cases to the appropriate internal department when required.
• Maintain accurate records of customer interactions in the relevant CRM/system.
• Follow company procedures quality standards and customer service guidelines.
• Ensure a consistently high level of customer satisfaction.
• Meet agreed performance productivity quality and customer satisfaction targets.
• Collaborate with colleagues and other departments to resolve customer issues.
• Stay up to date with company products services policies and procedures.

• Native or C2-level Brazilian Portuguese.
• Good command of English both written and spoken.
• Previous experience in Customer Support Customer Service Contact Centre Technical Support or a similar role is an advantage.
• Strong communication and interpersonal skills.
• Customer-oriented attitude with excellent problem-solving abilities.
• Ability to work in a fast-paced and international environment.
• Good computer literacy and familiarity with CRM/customer service tools.
• Ability to work independently as well as part of a team.
• Willingness to work on rotating shifts including weekends if required.

• Full-time employment in Athens Greece.
• Competitive salary and benefits package.
• Professional training and onboarding.
• International and multicultural working environment.
• Career development opportunities.
• Supportive and collaborative team environment.
• Opportunity to build valuable experience within an international organisation.

Candidates must already be based in Greece and have the legal right to work in Greece.

Relocation from outside Greece is not available for this position.

If you are a Brazilian Portuguese speaker with a passion for customer service and are interested in joining an international team in Athens please submit your updated CV and confirm your current location and work authorisation in Greece.