Bilingual Travel & Booking Customer Advisor

Job Overview:

Are you passionate about travel Join a world-renowned customer experience management leader as a Bilingual Travel Customer Advisor in Greece! In this role you will support international travelers utilizing a major global booking platform by handling inbound inquiries via phone and email. This position offers the flexibility to work from a modern office in Athens or fully remote from anywhere within Greece.

Key Responsibilities:

• Respond to and record consumer inquiries and travel questions raised through inbound phone lines.
• Maintain accurate data logs of consumer inquiries questions and feedback on the customer services database.
• Ensure client complaints are handled and logged in line with the companys escalation policy.
• Ensure all support calls and emails are resolved within the agreed Service Level Agreements (SLAs).
• Troubleshoot travel and booking issues using open questions support documents and system training.

Requirements:

• High School Diploma or Higher.
• Native or near-native fluency in ONE of the following languages: Polish Romanian Czech Portuguese or German.
• Advanced English language skills (C1 level required for training and internal systems).
• Strong problem-solving and troubleshooting skills.
• Excellent communication skills and a customer-first mindset.

Salary Structure (14 Salaries Gross per Year):

• German Speaker: 1380 gross monthly
• Czech Speaker: 1300 gross monthly 1200 Sign-on Bonus (paid in 6 installments)
• Polish Speaker: 1100 gross monthly
• Romanian Speaker: 1100 gross monthly
• Portuguese Speaker: 1100 gross monthly

Benefits & Perks:

• Standard 40 hours per week schedule (8 hours a day 5 days a week).
• Performance-based monthly bonuses.
• 25 days of annual leave.
• Private Health & Life Insurance.
• Relocation Package (For candidates moving to Greece from abroad):

- 3 weeks of free hotel accommodation close to the Athens office.

- 300 accommodation support allowance paid with your first salary.