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Want to join a team with a mission to improve and save lives

We continually look for motivated and skilled individuals who are interested in supporting our customers healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details!

Description

The Application Specialist delivers highquality handson training and application support across Elektas radiotherapy treatment and treatmentplanning systems (to include associated hardware and software products). By providing expert clinical and technical guidance the specialist ensures strong customer adoption safe and effective use of Elekta technologies and measurable improvements in Customer Satisfaction and Net Promoter Score.

This is a fieldbased role requiring regular travel to customer sites - primarily across East Europe. The specialist acts as a trusted partner to clinical users supporting them throughout implementation golive and ongoing optimisation of radiotherapy workflows.

The role also plays a key part in capturing customer insights and communicating them effectively to Product Management and Project Management teams helping shape product improvements and ensuring Elekta solutions continue to meet evolving clinical needs.

Responsibilities

Training & Customer Enablement

• Provide marketleading tailored training to customers colleagues and distributor specialists across Elekta hardware software and treatmentplanning solutions.

• Deliver onsite and remote training that supports safe efficient and clinically effective use of Elekta products.

• Actively manage customer evaluations and assessments to monitor trends in learner performance and satisfaction.

Customer Support & Relationship Management

• Ensure customer requests are handled professionally promptly and in line with contractual obligations.

• Maintain longterm positive relationships with customers acting on feedback to drive improvements in NPS and Customer Satisfaction.

• Actively contribute to overall Service delivery ensuring customer expectations are consistently exceeded.

CrossFunctional Collaboration

• Provide professional assistance and support to Marketing/Sales R&D and international colleagues.

• Support Marketing/Sales activities at exhibitions conferences and seminars when required.

• Act as a conduit between customers and product development teams proactively articulating regional requirements within the Product Change Process (PCP).

Insight & Continuous Improvement

• Capture customer needs relating to training workflow challenges and product performance.

• Communicate insights clearly and proactively to Product and Project Management teams to support product evolution and roadmap decisions.

• Contribute to the development of training materials documentation and scalable enablement resources.

Authorities n/a

Relevant Knowledge skills and competencies

Education & Qualifications

• BSc in Therapeutic Radiography Healthcare Science (Radiotherapy Physics) Biomedical Engineering or a similar discipline.

• Extensive postqualification experience in a radiotherapy setting including 3D and IMRT/VMAT treatment planning.

• Experience in healthcare computer science or adult education including at least one year of softwaretraining experience (healthcare/medical applications preferred).

Technical & Clinical Expertise

• Proficiency with computerised treatmentplanning systems; experience with Monaco is preferred.

• Strong clinical background in radiotherapy and a solid understanding of radiotherapy workflows.

• Working knowledge of Elekta hardware and software products with proficiency in assigned product specialties.

• Experience with Microsoft Office Citrix and CLM systems.

Communication & Interpersonal Skills

• Fluent in English with strong written and verbal communication skills.

• Fluency in an additional European language is desirable.

• Excellent presentation skills with the ability to communicate complex concepts clearly to groups.

• Strong customerinteraction skills both facetoface and via remote channels.

Other Competencies

• Strong organisational skills with the ability to manage multiple customer engagements.

• Proactive collaborative and able to work effectively across crossfunctional teams.

• Customercentric mindset with a commitment to continuous improvement.

Travel Requirements

• Ability to travel domestically and internationally up to 70% of the time.

• Frequent travel across East Europe

• Occasional travel across wider Europe to support other regional teams.

• Travel may include customer sites exhibitions conferences and internal meetings.