1st Level Technical Support Engineer

• Handle incoming calls emails or tickets related to technical customer issues
  

• Perform first-line diagnosis and resolution of basic technical problems
  

• Record all incidents accurately in the ticketing system and follow up accordingly
  

• Provide clear instructions and technical guidance to customers
  

• Collaborate with internal teams to resolve issues efficiently
  

• Maintain a high standard of customer service and follow company support procedures
  

• Solid technical literacy with experience in customer support systems
  

• Bachelors degree in Computer Science
  

• Previous experience in 1st level technical support helpdesk or customer support
  

Technical Skills That Will Make You Stand Out

• Basic understanding of modern telecommunication systems including SIP trunks IP PBX / Cloud PBX platforms softphones and IP phones
  

• Knowledge of networking fundamentals such as TCP/IP routing NAT Port Forwarding VLANs and QoS
  

• Familiarity with network infrastructure and equipment including routers switches Wi-Fi systems and structured cabling standards (EIA/TIA 568)
  

• Exposure to broadband and access network technologies such as ADSL VDSL FTTH FTTC and Metro Ethernet
  

• Experience using CRM and ticketing systems
  

What You Bring

• Strong troubleshooting and critical thinking skills
  

• Strong collaborative mindset reliability and adaptability
  

• Excellent communication and customer service skills
  

• Fluency in English will be considered a plus
  

What We Offer

• Life & Health insurance
  

• Corporate laptop
  

• Continuous training and professional development opportunities
  

• Certified Great Place to Work environment that values collaboration growth and employee well-being
  

Joining Supervoice means becoming part of a bold fast-moving team shaping the future of global communication. If youre ready to grow create impact and contribute to redefining how the world communicates - wed love to hear from you!