Sales Associate

We are seeking for a Sales Associate to support sales growth and deliver excellent customer service within a fast-paced retail environment. You will be responsible for welcoming shoppers recommending suitable apparel and products and actively working toward individual and store sales targets through effective upselling. The position also involves maintaining high standards of visual merchandising assisting with stock replenishment and processing transactions accurately using the stores POS system.

• Welcome and assist customers identify their needs and recommend suitable products.
  
• Work towards assigned individual and store sales targets using effective upselling and cross-selling techniques.
  
• Provide accurate information on products sizes colours prices promotions and store policies.
  
• Handle customer enquiries professionally and refer complex complaints to the Store Manager or Supervisor.
  

• Develop knowledge of the products brands collections materials sizing and care instructions.
  
• Keep up to date with new arrivals and promotions and represent the company and its brands professionally.
  
• Support customer styling and product-selection decisions where appropriate.
  

• Maintain clean organised and customer-ready sales floors displays and fitting rooms.
  
• Arrange price and replenish merchandise in line with store and visual merchandising guidelines.
  
• Assist with receiving checking tagging and organising stock and report discrepancies or damaged items.
  

• Process sales and approved payment types accurately using the stores POS system where assigned.
  
• Follow procedures for receipts exchanges returns cash handling and transaction security.
  
• Support store opening/closing activities and stocktaking as assigned and comply with company policies schedules and safety procedures.
  

• Work collaboratively with colleagues to meet store objectives and support busy trading periods.
  
• Participate in product training team meetings and performance reviews.
  

• HND or Bachelors degree in any discipline.
  
• One to two years experience in sales preferably in fashion clothing footwear or apparel retail.
  
• Experience in customer-facing roles with evidence of sales ability and customer service.
  
• Previous POS experience is an advantage.
  
• Excellent communication interpersonal and customer service skills.
  
• Strong sales orientation including the ability to influence purchasing decisions and upsell/cross-sell.
  
• Good awareness of clothing styles sizes colours brands and current fashion trends.
  
• Professional presentation attention to detail integrity and a customer-focused attitude.
  
• Ability to work collaboratively in a fast-paced target-driven retail environment.
  
• Basic numeracy and willingness to learn product POS and stock procedures.