Retail & Customer Experience Executive
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Job Summary
RETAIL & CUSTOMER EXPERIENCE EXECUTIVE
JOB DESCRIPTION
Location: Accra
Industry: Art & Craft
Reports to: General Executive
Benefits: Medical insurance
Our client is a creative retail brand and hub for art lovers DIY enthusiasts and craft communities in Ghana.
Your role as a Retail & Customer Experience Executive:
You will be responsible for driving retail sales and delivering an excellent customer experience through effective shop-floor selling customer engagement and professional representation of the brand. You will also support the companys social media and digital customer engagement activities.
Key Responsibilities
- Welcome engage and assist customers on the shop floor.
- Understand customer needs and recommend suitable products.
- Promote products promotions and new offerings to achieve sales targets.
- Maintain strong product knowledge and confidently communicate product features and benefits.
- Convert customer enquiries into sales and follow up on potential sales opportunities.
- Build and maintain positive customer relationships and handle enquiries or complaints professionally.
- Ensure the shop floor is attractive organised and properly merchandised.
- Represent the company and brand professionally at all times.
- Support social media activities and respond to customer enquiries through digital platforms where required.
- Promote products through the companys digital channels and identify opportunities to generate sales.
- Diploma or Bachelors degree in Sales Marketing Business Administration Customer Service or a related field.
- Minimum of 3 years retail sales experience with proven shop-floor sales experience being essential.
- Strong experience in direct customer engagement and face-to-face selling.
- Proven ability to achieve sales targets and convert enquiries into sales.
- Experience using social media for business customer engagement or sales.
- Experience with art craft DIY or creative products will be an advantage.
Competencies
Confident Communicator Customer-Focused Social Media Savvy Great Interpersonal Skills
Required Skills:
Requirements Diploma or Bachelors degree in Sales Marketing Business Administration Customer Service or a related field. Minimum of 3 years retail sales experience with proven shop-floor sales experience being essential. Strong experience in direct customer engagement and face-to-face selling. Proven ability to achieve sales targets and convert enquiries into sales. Experience using social media for business customer engagement or sales. Experience with art craft DIY or creative products will be an advantage. Competencies Confident Communicator Customer-Focused Social Media Savvy Great Interpersonal Skills
