Restaurant Manager
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Job Summary
RESTAURANT MANAGER
JOB DESCRIPTION
Location: Accra
Industry: Hospitality
Reports To: Managing Director
Our client operates within the hospitality sector committed to promoting healthy living by serving nutritious high-quality meals in a safe welcoming and enjoyable dining environment.
Scope
The Restaurant Manager will oversee the day-to-day operations of the restaurant ensuring that customers receive excellent service operations run smoothly and the team maintains high standards of food quality cleanliness and overall dining experience.
Key Responsibilities
- Manage the daily operations of the restaurant including opening and closing procedures.
- Supervise staff across all departments (kitchen service) to maintain high standards of performance.
- Develop and execute strategies to enhance customer satisfaction and drive revenue growth.
- Bring in new business by taking repeat orders and growing sales.
- Monitor inventory place orders and manage supplier relationships.
- Enforce compliance with health safety and sanitation regulations.
- Train mentor and evaluate staff members to build a cohesive and effective team.
- Handle customer complaints and resolve issues swiftly to ensure a positive dining experience.
- Maintain financial records track expenses and ensure adherence to budgets.
- Conduct staff training sessions and provide ongoing coaching to maintain high performance.
- Oversee inventory levels and assist in ordering supplies to prevent shortages.
- Plan and oversee marketing initiatives such as promotions and special events.
- Analyse sales data to identify trends and opportunities for improvement.
Requirements
- Bachelors degree in Hospitality Management Business Management or any related field.
- Minimum of 3 years experience working in a restaurant with at least one year in a supervisory position.
- Experience in menu planning and food/beverage cost control.
- Excellent organizational and problem-solving skills.
- Strong communication and interpersonal abilities for team leadership and guest relations.
- Passion for delivering exceptional guest experiences.
- Knowledge of restaurant management systems (e.g. POS systems order tracking or inventory management software) and basic financial reporting tools.
- Familiarity with food safety and sanitation standards.
- Ability to multitask work under pressure and adapt to changing circumstances.
- Passion for delivering exceptional guest experiences.
Competencies
Excellent Interpersonal Skills Teamwork Detail-Oriented Financial Awareness Problem-Solving.
Benefits
- Employee meal discounts.
- Daily staff meals.
Required Skills:
Requirements A Bachelors degree in Business Administration Communications or any related field. Minimum of 2 years work experience in customer service sales client relations or a similar role. Experience in retail hospitality or customer-focused environments is an advantage. Experience managing multiple communication channels such as WhatsApp email and social media platforms. Ability to upsell and influence customer purchase decisions. Excellent verbal and written communication skills. Strong attention to detail and organizational skills Ability to work in a fast-paced high-volume environment Proficient in the use of MS Office and CRM/ POS systems.
